Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Your Factory Outlet. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 business day. Orders placed before 10am will be shipped on the same day. Orders are not shipped or delivered on weekends or holidays.
There may be a delay in receiving your order, due to Covid 19.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Postage Costs to Uk (excluding Northern Ireland)
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Royal Mail 48/ Hermes/ Yodel/ DPD Up to 25kg |
3-5 business days |
£3.99 |
| Express | Next working day if order is placed before 10am | £9.00 |
| Click & collect |
Available Tuesday - Friday 10.30am - 2.30pm |
FREE |
Postage Costs to Northern Ireland
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Royal Mail 48 |
3-5 business days |
£3.99 |
|
Express |
Next day if order is placed before 10am |
£9.00 |
Delivery delays can occasionally occur.
Shipment confirmation
You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties and Taxes
Your Factory Outlet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Your Factory Outlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK.