Shipping Policy

 

Thank you for visiting and shopping at Your Factory Outlet. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 1 business day. Orders placed before 10am will be shipped on the same day. Orders are not shipped or delivered on weekends or holidays.

 

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Postage Costs to Uk (excluding Northern Ireland).  We do not post to PO Box's

 

*We have temporarily withdrawn next day delivery as we cannot guarantee next day delivery*

 

Shipment method	Estimated delivery time	Shipment cost
Royal Mail 48/ Hermes/ Yodel/ DPD Up to 25kg	3-5 business days	£3.99
Express	Next working day if order is placed before 10am	£9.00
Click & collect	Available Tuesday - Friday 10.30am - 2.30pm	FREE

 

 

Postage Costs to Northern Ireland

Shipment method	Estimated delivery time	Shipment cost
Royal Mail 48	3-5 business days	£3.99
Express UP to 20KG	Next day if order is placed before 10am	£9.00

 

 

Delivery delays can occasionally occur.

 

 

Shipment confirmation

 

You will receive a Shipment Confirmation email once your order has shipped.

 

Customs, Duties and Taxes

 

Your Factory Outlet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Your Factory Outlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside the UK.