Returns Policy
Returns Policy
Our policy lasts 28 days. If more than 28 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Returning certain types of merchandise is not allowed. Thus, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items not eligible for return:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Books showing obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after its delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account. Then contact the credit card company, it may take some time before your refund is officially posted. Next, contact your bank. Refund processing time varies. If you've done all of this and you still have not received your refund, please contact us at enquiries@yourfactoryoutlet.co.uk.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@yourfactoryoutlet.co.uk. and send your item to: 22A Grange Road,, Houston Industrial Estate, Livingston, EH54 5DE, United Kingdom, Edinburgh, SCT, EH54 5DE, United Kingdom.